Vet Call Insights
Every missed call has a price. We tell you exactly what it cost.
Vet Call Insights analyzes every call into your practice, surfaces the revenue you almost lost, and emails a callback list to your front desk before they open in the morning.
$399/mo · Month-to-month · Cancel anytime
The Problem
Your phone is leaking new clients.
Veterinary practices lose thousands every month from callers that don't book. The front desk is busy. Callbacks slip. Price shoppers walk.
These are the calls Vet Call Insights catches, every day.
HOW IT WORKS
Three things. Zero setup headaches.
No new hardware, no staff training, no workflow changes.
1. We listen to every call
We analyze every call transcript automatically, flagging what the caller wanted, whether they booked, and whether revenue was left on the table.
2. Your team gets a callback list
Every morning before you open, the front desk gets a prioritized email: who to call back, what they wanted, and a script to read aloud.
3. Your manager gets the numbers
A weekly recap lands in the manager's inbox: booking rate, callback queue, coaching flags, hold-time alerts, and dropped-call warnings, at a glance.
THE DELIVERABLE
Two emails. All the context they need.
Front-Desk Callback List
- Prioritized by potential revenue, biggest opportunities first
- Each card shows who called, what they wanted, and why they didn’t book
- “I Called Back” and “Not Calling” tracking buttons
- Clickable phone numbers for one-tap callbacks
Manager Performance Recap
- Booking rate, total calls, and missed-opportunity count at a glance
- Callback queue with estimated revenue impact
- Calls flagged for CSR coaching and training review
- Long hold time and dropped-call alerts
- Weekly trend recaps every Monday
THE PROOF
Three calls almost lost. All three came back.
These are real flagged calls, names changed. Every dollar is matched to an invoice in the practice’s system, not an estimate.
Almost walked, then stayed
A first-time caller Vet Call Insights flagged came back, and kept coming.
$2,391invoiced over two weeks
No appointment offered
The team never offered to book. Vet Call Insights flagged it; they called back and booked.
$748invoiced the next day
Fully booked
The caller was told there was no room. Vet Call Insights flagged it; the team re-booked them.
$142invoiced the next day
THE NUMBERS
The math, from real practices.
Here’s what one month of Vet Call Insights brings back.
Normalized to 30 days. Beta practices, so your numbers will vary. Recaptured dollars are matched to PIMS invoices, first visit only, a conservative floor.
